Job Description
Who We Are
Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes under management and a market capitalization of close to $20 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.
The VP, Operations is responsible for overall operational and financial aspects of their assigned market. Establish common goals to maximize revenue and bottom-line performance while providing exceptional services and response times to our associates, vendors and residents relating to all inquiries. Responsible for implementing comprehensive programs, initiatives and strategies throughout their assigned portfolio. All goals will be in accordance with the budget and company objectives.
What You’ll Do
Direct portfolio management to achieve company financial and business objectives
Responsible for overall portfolio performance through review of marketing, pricing, financial strategies and maintenance/rehab related expenses
Prepare and present market/asset reviews evaluating overall operational and financial results for the asset portfolio, address issues and potential challenges that threaten portfolio performance and present solutions for enhancing value and improving financial returns to senior leadership
Monitor and oversee the portfolio’s performance against budget and investment pro forma, managing and monitoring cash flow, making strategic recommendations on asset capitalization and preparing monthly and quarterly portfolio/performance reports
Oversee and assist in preparing annual budgets, business plans and forecasting throughout the year
Oversee the implementation of revenue-enhancing and expense containment programs and initiatives for the portfolio
Monitor resident turnover and satisfaction indicators and identify and act upon opportunities to drive operational excellence
Oversee customer service function for associates, vendors, residents, brokers and owners
Direct oversight and training of resident satisfaction & retention
Coach, develop and promote associate development for advancement opportunities
Facilitate regular meetings with management to promote effective communication and directives to attain company goals/initiatives
Assist all area leaders as needed, pertaining to all aspects of the business
Effectively communicate, enforce, and comply with all Company policies and procedures, applicable to local, state and federal laws, by monitoring and auditing compliance, reviewing reports and date related to operational processes, correcting violations or infractions and implementing measures and tools to prevent deficiencies
Monitor regional cultural environment and promote a favorable work environment
Who We’re Looking For
Bachelor’s degree in business management, finance or real estate strongly preferred
Minimum four years of management experience within the real estate industry with understanding of real estate acquisitions, rehabilitation/renovation, asset management and property management
Valid Driver’s License and automobile insurance
Real Estate License strongly preferred
Proficiency of Yardi Voyager and Salesforce strongly preferred
Market knowledge at a submarket level, familiarity with local real estate law as it applies to purchasing, contracts and leasing and understanding of Multiple Listing Service
Comprehension of federal fair housing laws and any applicable local housing provisions
Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.
Professional written and verbal communication skills, and the ability to establish and build strategic relationships and effectively interact with diverse work groups
Possess strong sense of urgency; ability to effectively manage multiple priorities and consistently meet deadlines
Excellent customer service and interpersonal skills; ability to relate to others
Strong leadership and organizational skills
Ability to manage a team and successfully delegate
Ability to conduct presentations or speak in public to large groups of people
Ability to identify, quantify and analyze deficiencies in order to propose policies or procedures
Ability to make quick and effective decisions
Ability to cope with and defuse situations involving angry or difficult people
Ability to maintain confidentiality
Ability to drive an automobile
Why Invitation Homes
We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a work place it is a possibility place. Invitation Homes offers the below to each new associate:
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Invitation Homes truly is where possibility lives, pour a new foundation here!
Salary Range
The salary range for this position is: $154,612.50 - $267,995.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
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