Job Description

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The primary function of the Claims Adjuster role is to provide support to the Legal & Risk team through adjusting claims, monitoring cases, and reviewing, generating, and distributing legal & risk-related reports.  This role adds core value by managing claims within the company’s self-insured retentions and ensuring compliance and timeliness of many of the day-to-day tasks in Legal/Risk.  

What You’ll Do

  • Claims Management and Reporting - work with Carriers/TPAs to ensure timely and accurate processing of all claim’s paperwork and loss reserves.

  • Handle in-house retention claims.

  • Property, General Liability, Auto, subrogation

  • Property Claims -Coordinates with Director, Claims on Impairment Notices and VPO Reporting

  • Investigates commercial property insurance claims in any of a variety of settings.

  • Uses knowledge of property and construction, and/or knowledge of the specific industry to substantiate losses or damage or the lack of.

  • Obtains necessary information from the claimant, experts, field operations and regional legal to accurately assess the extent of the insurable loss. 

  • Works cooperatively with experts, TPA, other renter insurance adjusters as needed to conduct investigations, confirm findings, and support evaluation.

  • Applies understanding of insurance policies and policy interpretation, establishing appropriate loss reserves based on all relevant information and findings.

  • Works with various levels of associates within the organization to provide feedback, data and expertise pertaining to property damage and claims.

  • Perform audits of work orders of multi-property catastrophic events to ensure accurate scope of damage related to the occurrence.

  • Risk Management Information System & Reporting

  • Upload investigative documents, maintain up to date notes and accurate reserves.

  • Claims Reporting: generate, review and distribute reports, as needed.

  • Subrogation

  • Apply industry knowledge to appropriately evaluate first- party property claims for potential third-party recovery.

  • Prepare accurate, clear, thorough, and concise reimbursement request to submit to at-fault party.

  • Apply negotiating skills to reach settlement with adverse party through persuasion abilities.

Who We’re Looking For

  • 1-2 years of experience in commercial property adjusting or other insurance-related work.

  • Active Claim Adjuster license

  • Research and investigative abilities; negotiating, conflict resolution and persuasion abilities.

  • Ability to effectively manage multiple priorities.

  • Possess a strong sense of urgency in completing tasks and projects.

  • Strong proficiency in Microsoft Excel (XLookUp, Pivot Tables) and database management programs in order to complete required reports and produce necessary reports.

  • Professional written and verbal communication skills.

  • Strong organizational skills.

  • Ability to maintain confidentiality.

Why Invitation Homes

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too.  Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a work place it is a possibility place. Invitation Homes offers the below to each new associate:

  • Competitive pay and an annual bonus program for all associates

  • Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays.

  • 401k with matching company contributions

  • Awesome work environment with casual dress

  • Team events and gatherings

  • Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Invitation Homes truly is where possibility lives, pour a new foundation here!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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