National Program Manager - RTM

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,600 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The National Program Manager - Rehab, Turns & Maintenance (RTM) is responsible for managing a program(s) that supports the company’s property management operations.  Program management includes development, execution, optimization and analysis of a program’s operations designed to support a large portfolio of single-family rental properties.  Examples of programs include but are not limited to (a) national swimming pool maintenance, (b) national home landscaping services, (c) national appliance ordering and delivery services, (d) ProCare services, (e) Fleet Management.

What You’ll Do

• Assist in development of program processes and procedures based on subject matter expertise in program area
• Act as a subject matter expert for assigned operational programs
• Train and support field teams to appropriately execute operational programs
• Work with third-party vendors/partners to maximize impact of operational programs
• Analyze program-related data and business processes and make recommendations or program enhancements to maximize operational efficiency and optimize expenses
• Review and approve invoices to ensure accurate GL coding, costs, margin percentages, and credit allocations
• Interface with management and accounting teams on national invoicing procedures and analysis
• Track and analyze weekly program expense trends to identify cost saving opportunities
• Monitor program activities related to insurable events (e.g. major storms) to ensure associated expenses are captured and allocated properly
• Utilize various task flow management tools, reporting and dashboards to achieve company and departmental goals
• Resolve invoice disputes/errors and seek credits when owed
• Perform other related duties or special projects as assigned
• Travel up to 50% of the time to visit field and vendor offices

Who We’re Looking For

• High School diploma or GED
• 3+ years of relevant experience in residential construction, facility management, and/or property management maintenance coordination
• Proven experience in project/program management, including the effective use of resource management tools to drive project success and meet deadlines
• Experience generating, reviewing and analyzing large data files, primarily in Microsoft Excel
• Experience in reviewing and approving vendor invoices and processing vendor invoices for payment
• Analytical and results oriented
• Ability to influence others through data, story-telling, and mentoring
• Ability to work independently and exercise sound judgment
• Ability to work well with others
• Ability to work in fast-paced, self-directed entrepreneurial environment
• Exceptional verbal and written communication skills
• Highly proficient in Microsoft Office tools including Excel, and Outlook
• Excellent time management skills
• Possess Honesty, Integrity and Work Ethic

Why Invitation Homes

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too.  Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a work place it is a possibility place. Invitation Homes offers the below to each new associate:

• Competitive pay and an annual bonus program for all associates
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401k with matching company contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Invitation Homes truly is where possibility lives, pour a new foundation here!

Salary Range

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes.