National Director, Rehab, Turns & Maintenance

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities "home" but our shared values bind us together. Invitation Homes is a place where possibility lives.

The National Director - Rehab, Turns & Maintenance is responsible for supporting company efforts to establish operational consistency across all regional rehab, turn and maintenance (RTM) field operations by partnering with market leaders to evaluate and act on opportunities to optimize performance. In addition, the National Director is responsible for developing, implementing, managing, and refining assigned national programs to ensure they are executed effectively, with maximum benefit for all stakeholders.

What You’ll Do

• Manage assigned national programs (such as Smart Home, Landscaping, Air Filter Delivery, Safety) and collaborate with other departments to realize maximum potential benefit in all areas including, but not limited to, ancillary income generation, expense reduction, operational efficiency, and resident experience.

• Develop "subject matter expertise" across all policies, processes, procedures, and technology platforms used by the company to execute RTM Department operations.

• Establish strong working relationships with regional RTM Department associates of all levels in order to collaborate and influence process improvement.

• Observe market RTM associates performing standard job functions to identify training and process improvement opportunities; Work with market leaders to coach associates and formulate plans to make improvements.

• Collaborate with the company’s Risk Department to develop, implement and maintain a safety program for RTM Department field associates that adequately addresses the type of work

• Deploy to regions, as necessary, to provide on-the-ground leadership support during and following catastrophic events

• Support RTM Department’s efforts to manage expenses in accordance with established yearly budgets.

• Collaborate with regional management to assess escalated RTM Department-related issues and to identify appropriate corrective actions.

Who We're Looking For

• College degree in Business Management or Construction preferred or extensive experience could be considered

• Minimum 5 years of supervisory experience required

• Minimum 7 years’ previous experience in all aspects of property maintenance operations, capital projects management and property renovations operating within a single or multi-family environment is required

• Ability to read, write, understand and communicate in English

• Ability to use a personal computer and working knowledge of Microsoft Office (Outlook, Word, PowerPoint, Excel, etc.) and other business applications (Salesforce, Tableau, Yardi, etc.)

• Understanding and oversight of construction and renovation

• Excellent customer service and interpersonal skills; ability to relate to others

• Ability to perform intermediate mathematical and accounting functions

• Ability to read and comprehend financial statements, such as profit and loss statements, general ledgers, budgets, etc.

• Comprehension of federal fair housing laws and any applicable local housing provisions

• Ability to multi-task, make quick and effective decisions, analyze and resolve problems, negotiate a contract, successfully delegate, manage a team, set and meet goals, train, consistently meet deadlines, maintain flexibility and creativity in a variety of situations, maintain confidentiality, and travel

Why Invitation Homes

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too.  Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a work place it is a possibility place. Invitation Homes offers the below to each new associate:

• Competitive pay and an annual bonus program for all associates

• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays

• 401k with matching company contributions

• Awesome work environment with casual dress

• Team events and gatherings

• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Invitation Homes truly is where possibility lives, pour a new foundation here!

Salary Range

The salary range for this position is: $98,775.00 - $171,210.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

Compensation and Benefits

To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:

• Annual bonus program

• Health, dental, vision, and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

To all recruitment agencies: Invitation Homes does not accept agency resumes.  Please do not forward resumes to Invitation Homes employees.  Invitation Homes is not responsible for any fees related to unsolicited resumes. 

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