Job Description
Who We Are
Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 110,000 single family rental homes under management. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibility lives.
The National Director, Property Management is a strategic operational leader responsible for providing management, direction, and guidance to ensure that the company’s property management functions are executed consistently and effectively across all assets. This role includes participating in new initiatives to enhance process efficiency and resident experience, supporting daily operational questions from field teams, and ensuring reporting and performance metrics are developed, monitored, and maintained. The overall objective of the role is to deliver national support to both field and corporate associates by ensuring business processes are well‑designed, effectively implemented, and sustainably supported across the portfolio. We are looking for a hands‑on leader who champions a culture of accountability, operational excellence, and results, ensuring every team member is equipped and empowered to deliver exceptional outcomes.
What You’ll Do
- Provide national leadership for all property management operations, ensuring consistency, high performance, and alignment with company standards across the entire portfolio.
- Build strong relationships with field teams and market leadership to ensure alignment, open communication, and consistent execution of operational priorities.
- Oversees the day-to-day operations of centralized support teams with the primary focus of serving a multi-faceted customer base that includes market teams (directly) and residents (indirectly)
- Lead the development, documentation, and rollout of standardized business processes that drive operational consistency and long-term scalability.
- Provide clear, routine feedback to stakeholders on operational performance and process improvement opportunities.
- Drive cross-functional initiatives in partnership with Leasing, Accounting, Finance, Legal, Technology, HR, and other departments to support enterprise-level priorities.
- Analyzes and evaluates the financial impact of ongoing and proposed strategic initiatives. Monitors industry trends and evaluates the potential impact on the department’s financial performance
Who We’re Looking For
- Bachelor’s degree in management or related field
- Five or more years of experience in property management and leading cross-functional teams.
- Ability to travel to Markets as needed on a regular basis
- Demonstrated ability to analyze processes, solve problems, make sound decisions, and manage time and priorities in a dynamic environment.
- Exceptional communication skills with the ability to build strong partnerships, influence across teams, and collaborate effectively with a diverse workforce.
- Strong customer service and interpersonal capabilities, including the ability to present to large groups and support high‑quality interactions with residents and internal teams.
- Proficiency with key operational platforms, including Yardi (or similar), Salesforce, and Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Ability to maintain confidentiality.
- Ability to use general office equipment, such as telephone, printer, and copier.
Why Invitation Homes
We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace, it is a possibility place. Invitation Homes offers the below to each new associate:
- Competitive pay and an annual bonus program for all associates
- Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
- 401k with matching company contributions
- Awesome work environment with casual dress
- Team events and gatherings
- Employee resource groups: Together with Women, Asian Alliance, Valor, Black Collective, Juntos, Gen Next, and Open Invitation.
Invitation Homes truly is where possibility lives, pour a new foundation here!
Salary Range
The salary range for this position is: $110,587.50 - $191,685.00, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.Compensation and Benefits
To attract and retain top talent, we're pleased to offer competitive compensation and benefits, including:
Annual bonus program
Health, dental, vision, and life insurance
Long-term and short-term disability insurance
Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
401(k) with company matching contributions
Awesome work environment with casual dress
Team events and gatherings (Pre- and Post-Covid)
Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protected by applicable federal, state or local law. If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.
To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.
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