Manager, Salesforce Platform
Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.
Invitation Homes is pioneering a new industry and needs dedicated, innovative, and analytical technologists to help us continually optimize. As the nation’s premier home leasing company, we develop advanced technology to enhance the resident and associate experience. We are looking for dynamic individuals who are passionate about taking tech to the next level.
Invitation Homes is an excellent case study on how companies use the Salesforce platform to power their business! We have a highly customized Force.com platform implementation with over 1,000 users and two Community Sites that supports all aspects of our property and resident lifecycle. Current integrations include DocuSign, S-Docs, MuleSoft, Youreka, OwnBackup, and Marketing Cloud.
The Salesforce Platform Manager is responsible for understanding all aspects of Invitation Home’s use of the Salesforce platform for assigned business unit(s), including developing expertise in business workflow supported on the platform, monitoring data quality and system performance, and collaborating with the business and product teams to plan, prioritize and implement system enhancements and net new features and functionality.
The Salesforce Platform Manager is expected to have detailed knowledge of the Salesforce platform to participate in "hands-on-keyboard" declarative development and design/optimization of new and existing features. This person should have a solid understanding of the Salesforce data model to architect solutions on the Platform, including writing user stories for execution by the Salesforce Dev team. This person is responsible for the overall "health and well-being" of the assigned Salesforce module(s), including proactively identifying areas of opportunity to improve data integrity, usability, and system performance.
You will be on the forefront of working on customer and employee facing applications as we build the next wave of technologies that will drive our resident experience to the next level. If you are motivated, passionate, a quick learner and have effective communication skills, this role is waiting for you!
Essential Job Duties and Responsibilities
Develop deep expertise in assigned Salesforce modules, including learning existing architecture, integrations, and automation to be able to support, maintain and enhance the system
Become an expert in our business processes to develop and improve Salesforce-powered solutions
Build and maintain custom applications on the SFDC platform, including data models, business logic, user interface, and workflows
Perform administrator functions such as user management, profiles, roles, permissions, validation rules, assignment rules, queues, licenses, capacity, and storage management
Provide production support and troubleshooting
Generate release notes and contribute to Learning and Development training deliverables
Perform testing of new functionality and SFDC seasonal releases
Perform Salesforce administrator functions such as user management, profiles, roles, permissions, validation rules, assignment rules, queues, licenses, etc.
Prepare data files and upload the data to Salesforce.com using data loader and other 3rd party tools.
Create reports in SFDC to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data
Execute Change Management process, including maintaining updated documentation and data dictionary
Complete regular system audits and preparations for upgrades
Stay current with new features and functionality to provide technical guidance and feasibility for system enhancements
Education and/or Experience
At least 6+ years’ experience administering and configuring SFDC environment with deep knowledge of the declarative (point and click) capabilities or comparable experience as a "Super User" or "Product Owner" of similar Salesforce functionality
Experience working with business stakeholders to document requirements and translate into Salesforce solutions
Experience designing and implementing new modules and business processes using the Force.com platform
Knowledge of established Salesforce.com standards, best practices and platform features
Expertise building workflows using standard workflow functionality and advanced process automation techniques utilizing Process Builder and Flow
Expertise with complex formula fields and validation rules
Demonstrated mastery of SFDC report types, analytical snapshots and dashboards
Demonstrated mastery of Salesforce Data Loader and mass upload processes
Experience supporting complex orgs with significant customization that include code and complex integrations
Experience reviewing, configuring and supporting AppExchange apps
Experience working with Lightning Web Components (LWC)
Demonstrated expertise leveraging Salesforce debugging functionality and other Dev Console tools \
Experience with Salesforce Experience Sites (formerly called Communities) preferred
Required Licenses or Certifications
Salesforce Certified Administrator
Salesforce Certified Advanced Administrator
Platform App Builder Certification
Must maintain professional appearance.
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Limited travel may be required.
Physical and Mental Demands
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Job Reference #: R2392