Manager, Reporting & Tooling - Hybrid

Job Summary

The Manager, Reporting & Tooling will work close with the Director, Office of CIO  and other Technology executives to enhance, and maintain reporting and delivery tool functions including (but not limited to) operating system maintenance, data catalogue process, new report intake, and other related activities. The core objective is to ensure a consistent, transparent, and efficient approach to how Technology operates.

Responsibilities include leading all (1) reporting activities across the Technology department and (2) administrating key Technology Management tools.

Reporting includes agile metrics, corporate shared services KPI’s (security, service desk, system availability, system performance, etc.), budget, and project governance / backlogs / delivery.  Tooling support is focused on Jira and Quickbase (low code PPM).  Tool support activities include, but are not limited to, requirements gathering, data validation, financial analytics, strategy, process optimization, process improvement, issues resolution, system configuration, user permissions, coordinating with teams across technology, coordinating with stakeholders across Invitation Homes, and related tasks as assigned. As the reporting and platform admin, this role requires a deep understand the organization’s business model, how the reports and data is used in day-to-day operations, and work with functional leaders to identify opportunities to evolve, transform, and optimize both.

Essential Job Duties and Responsibilities

• Design, implement and maintain reporting processes, data catalogue, report repository, and quality assurance practices
• Design, implement and maintain reports, dashboards, and related support documents
• Coordinate with data owners for insight and data validation where additional inputs are needed
• Collaborate with stakeholders to gather requirements, understand the data, and establish timeline
• Conduct data validation and quality check to ensure the integrity and accuracy of reported information
• Present reporting to management monthly, and relevant teams, effectively communicating insights, and trends
• Lead the quarterly effort to create reports and slides for the Board and Executive Committee
• Identify opportunities for process improvements and automation to optimize reporting
• Held Technology develop a culture of data centric decision making
• Manager the administration and maintenance of delivery systems, including configuration updates, plugins, and user access
• Conduct regular backups of critical data to minimize potential data loss and system downtime.
• When issues emerge, identify root causes and work with stakeholders to drive efficient resolution
• Develop and manage relationships across the business to achieve key business, organizational and cross-cultural objectives.
• As needed perform project manager, program manager and change management roles
• Perform other duties as assigned

Education and/or Experience

• Bachelor’s Degree or equivalent work experience
• 3+ years in Reporting and Analytics
• 2+ years in Technology or similar department

Skills/Specialized Knowledge

• Ability to influence cross-functional teams without formal authority
• Ability to interact effectively and gain credibility with internal associates at all levels
• Demonstrated analytical, financial, problem solving, organization, and project management skills
• Strong technical and analytical skills to collect, store and the present data in a digestible manner
• Strong analytics skills with experience in data visualization, and reporting tools such as Tableau or Power BI
• Experience using Snowflake and AWS as data repository
• Experience as a JIRA admin or power user
• Experience with QuickBase or other low code platforms is preferred
• Experience with PPM tools such as Asana, Smartsheet, Monday.com, Planview etc. is preferred
• Advanced in MS office; Focus on Excel and PowerPoint
• Highly motivated with an entrepreneurial mindset, proactive and innovative
• Strong presentation and communication skills, including verbal, and written
• Solid organizational skills including attention to detail and multitasking
• Proven judgment and ability to manage sensitive data
• Experience developing skills in others, serve as a mentor to junior team members
• Willing to learn new technologies, methodologies and practices

Required Licenses or Certifications

• N/A

Preferred Licenses or Certifications

• PMP, CCBA, or CBAP Certification
• Experience or certification to demonstrate agile methodologies (CSM, CPO, SAFe, etc)

Other Requirements

• Must maintain professional appearance. 
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position. 
• Travel may be required, up to 10%

Physical and Mental Demands

This position will involve long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate, and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

Standard office working environment that may be busy and noisy at times.