Director, Rehab, Turns & Maintenance
Who We Are
Invitation Homes is a team of more than 1,400 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.
The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.
Your Role on the Team
As a Director, Rehab, Turns & Maintenance (RTM Director) is responsible for adherence to property-level expense budgets, ensuring that RTM associates are properly trained to perform their role and comply with all company and department policies, establishing and maintaining resident "genuine care" standards and holding market RTM associates and vendors accountable to established operating standards. This includes but is not limited to the following tasks:
Managing all aspects of RTM activities, including review of operational and financial reports and metrics, promotion of best practices, training and implementation of RTM policies, programs, procedures, and technology and driving the overall RTM operational and financial performance based on the goals and budgets established for the market
Utilizing available reporting tools to identify opportunities for maximizing Superintendent and Maintenance Technician efficiency through implementation of best practices, technology solutions and other methods
Overseeing the hiring, coaching, training of all field RTM employees, including Regional Managers, Superintendents, Maintenance Technicians, and other RTM staff
Developing effective, proactive and robust solutions that achieve all property and RTM objectives
Communicating all projected, unfavorable budget variances to local and national team leaders to ensure awareness of projected financial challenges
Reviewing and approving all necessary projects ensuring scope and pricing are appropriate.
Ensuring adherence to all Invitation Homes processes and procedures while maintaining a superior resident experience
Periodically inspecting homes in turn/rehab process to assure quality standards are being achieved
Working with property management team members to resolve significant resident complaints and ensuring that excellent customer service is being offered to residents
Your Experience Includes
Minimum five (5) years’ experience in a management role is required with experience managing large teams and budget management preferred
Minimum five (5) years’ experience of home building production with a focus on workflow and management of organizations or property management maintenance, other building maintenance, construction or related trade is required
4-year college degree preferred
Current driver’s license and automobile insurance is required
Other licenses and/or certifications as required by state law
Advanced knowledge of residential construction and mechanical systems
Comprehension of federal fair housing laws and any applicable local housing provisions
Deep market knowledge of home maintenance/construction pricing, resources, municipality regulations, etc.
Comfortability using a computer, tablet and general business applications (e.g. Outlook, Salesforce, etc.)
Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
Strong organizational, time management, and problem-solving skills
Ability to read and comprehend budgets and perform basic mathematical functions
Must be proactive, self-directed, highly motivated and able to multi-task
We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too. Our associates know that goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a workplace but a possibility place. We offer each new associate:
Competitive pay and an annual bonus program for all associates
Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
401k with matching company contributions
Awesome work environment with casual dress
Team events and gatherings
Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.
Build a foundation here and apply today!
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!Apply Online
Job Reference #: R2195