Supervisor, Maintenance

Invitation Homes is a fast-paced evolving company, offering high-quality homes for lease in desirable neighborhoods across America. As the nation’s premier home leasing company, we own, lease and operate approximately 80,000 properties ensuring a move-in ready living space that provides a clean, safe, and functional home for our residents.  

The market teams include our Leasing and Property Management teams as well as our Rehab, Turns & Maintenance professionals.? Together, our talented teams create excellent resident experiences from the time the resident moves into the home, throughout the duration of their lease and during their transition as they move out.? Our teams work hard to create and maintain high-quality homes and ensure potential residents are presented with a rental property they can’t refuse!? ? 

We are seeking candidates with a drive to excel in our thriving organization. ?We are looking for professionals who are ready to join our work-family, provide excellent service to internal and external customers and embrace our fast and friendly approach.? As the single-family home rental industry is quickly evolving, we are looking for dedicated learners who are passionate to serve our residents and maintain top-quality homes.? Apply today!? We’re looking forward to getting to know you!?  

Job Summary

The Maintenance Supervisor position is responsible for ensuring that a team of maintenance technicians perform high-quality, cost-effective maintenance within single family rental homes owned by the company, provide excellent customer service to residents, and follow company policies, processes and procedures. This role is critical in delivering on Invitation Homes’ promise of a quality home, professional maintenance and a superior resident experience.

Essential Job Duties and Responsibilities

• Supervise a team of maintenance technicians and vendors to ensure maintenance service requests are completed in accordance with company policies, processes, and procedures

• Work closely with an office-based team to ensure maintenance technician schedules, including routes, effectively balance the urgency and location of work and resident availability

• Coach and develop maintenance technicians to perform assigned work efficiently and provide a superior resident experience.

• Utilize available reporting tools to identify opportunities for improvement and provide performance feedback to maintenance technicians

• Hold recurring maintenance technician training meetings to include, but not be limited to, repair techniques, safety programs, best practices, resident interactions and implementation of policy, process and procedure

• Review and approve/pre-approve work order repair proposals by verifying appropriate pricing and scope of work

• Meet with residents to resolve issues/escalations and ensure repairs are completed satisfactorily

• Ensure technicians adhere to ProCare proactive maintenance processes and procedures while maintaining a superior resident experience

• Act as technical expert to guide maintenance technicians in completion of repairs

• Provide direct field support, as needed, to maintenance technicians

• Report and monitor maintenance deficiencies and equipment failure trends

• Attend company-provided training for supervision and individual development

• Comply with all company national practices, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws

• Participate in the recruitment, hiring, and onboarding of new maintenance technicians

• Perform other duties as assigned

Education and/or Experience

• High School diploma or equivalent

• Minimum 5 years of previous experience in property management maintenance, other rental property maintenance or related trade is required

• Minimum of 1 years’ experience as a supervisor

Skills/Specialized Knowledge

• Advanced knowledge and experience in the following: plumbing, electrical, swimming pool, carpentry, sheetrock, exterior structural, HVAC and appliances

• Ability to read, write, understand, and communicate in English, multi-lingual a plus

• Ability to use a personal computer and has working knowledge of Microsoft Word and Excel, as well as computer tracking systems

• Ability to use mobile devices (i.e. iPad and/or iPhone) and various mobile applications

• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people

• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce

• Strong organizational and time-management skills

• Ability to perform basic mathematical functions

• Ability to read and comprehend budgets

• Ability to multi-task, make quick and effective decisions, and analyze and resolve problems

• Ability to successfully delegate, manage a team, conduct interviews, and train others

• Ability to set and meet goals and consistently meet deadlines

• Ability to maintain flexibility and creativity in a variety of situations

• Ability to maintain confidentiality

• Ability to drive an automobile

Required Licenses or Certifications

• Current driver license and automobile insurance

• Other licenses and/or certifications as required by state law

• The following certifications are preferred but not required:

  • OSHA 10

  • EPA Certification, Type I and II

  • HVAC Certification

  • CPO certification (pool)

Other Requirements

• Ability to be at work on a regular and consistent basis; Overtime may be required for this position. 

• Must maintain professional appearance and comply with prescribed uniform and appearance policy 

• Must comply with all safety regulations, including the use of personal protective equipment (safety goggles, gloves, mask, etc.) when directed and/or appropriate

• Ability to perform limited work on weekends and holidays as needed

• Must be reachable at all times via phone or email/text, except during approved time off

• Must provide basic hand and power tools

• Extensive travel within assigned portfolio required 

Physical and Mental Demands

• Standing, walking, and/or sitting for extended periods of time

• Frequent climbing, reaching, and use of fingers

• Moderate stooping, kneeling, crawling, pushing, pulling, lifting, talking, and hearing

• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet

• Ability to lift and/or move an excess of 50 pounds or more

• Ability to use standard maintenance equipment

• Ability to operate assigned equipment and vehicles

• Ability to verbally communicate to exchange information

Work Environment

• Indoor and outdoor field environment

• Exposure to atmospheric conditions

• Travel from site to site

• Work and/or walk on various types of surfaces