Utility Activation Coordinator
The Utility Activation Coordinator role is responsible for analyzing utility bills, initiating or terminating utility service, preparing utility-related correspondence, interacting and providing guidance on behalf of the company with third party vendors, and providing superior customer service to residents.
Essential Job Duties and Responsibilities
Coordinate with third party contractors to start and stop water, electric, gas, sanitation, and sewer services based on program parameters and market needs or requests from field office team members
Analyze utility bills, answer inquiries and resolve problems from field teams, residents and utility providers regarding water, electric, gas, sanitation and sewer bills
Prepare written correspondence to affiliates, field operations teams, utility providers and internal departments regarding utilities and bills
Complete and update information in the system of record database, including utility providers, service dates and pertinent billing notes
Demonstrate superior seamless customer service, integrity, and commitment to innovation efficiency and fiscally responsible activity
Perform other duties as assigned
Education and/or Experience
High School Diploma or GED
At least 1 year of experience in property management or utilities
Bachelor’s Degree in related field - preferred
Proficient with Microsoft Office (Excel, Outlook) and Internet research
Experience with Customer Relationship Management systems
Punctual and dependable
Utility customer service and billing operations
Superb accuracy and attention to detail
Ability to prioritize and multi-task in a fast-paced environment
Must maintain professional appearance.
Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
Physical and Mental Demands
This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Standard office working environment that may be busy and noisy at times.
Invitation Homes is proud to be an equal opportunity employer and we value diversity at our company. We provide employment opportunities that do not discriminate on basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected status in accordance with applicable law. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and advantages of employment. Please contact firstname.lastname@example.org to request accommodation. To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.