Manager, Salesforce Platform

Who We Are

Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 80,000 single family rental homes and a market capitalization of over $25 billion. We are a team of more than 1,400 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.

The Salesforce Platform Manager is responsible for understanding all aspects of Invitation Home’s use of the Salesforce platform for assigned business unit(s), including developing expertise in business workflow supported on the platform, monitoring data quality and system performance, and collaborating with the business and product teams to plan, prioritize and implement system enhancements and net new features and functionality.

The Salesforce Platform Manager is expected to have detailed knowledge of the Salesforce platform to participate in "hands-on-keyboard" declarative development and design/optimization of new and existing features.  This person should have a solid understanding of the Salesforce data model to architect solutions on the Platform, including writing user stories for execution by the Salesforce Dev team.  This person is responsible for the overall "health and well" being of the assigned Salesforce module(s), including proactively identifying areas of opportunity to improve data integrity, usability, and system performance.

Position may have direct oversight and/or matrixed responsibility for Salesforce Admins and/or Business Analysts assigned to projects.

What You’ll Do

• Develop deep expertise in assigned Salesforce modules, including learning existing architecture, integrations, and automation to be able to support, maintain and enhance the system

• Become an expert in our business processes to develop and improve Salesforce-powered solutions

• Build and maintain custom applications on the SFDC platform, including data models, business logic, user interface, and workflows

• Provide production support and troubleshooting

• Generate release notes and contribute to Learning and Development training deliverables

• Perform testing of new functionality and SFDC seasonal releases

• Perform Salesforce administrator functions such as user management, profiles, roles, permissions, validation rules, assignment rules, queues, licenses, etc.

• Prepare data files and upload the data to Salesforce.com using data loader and other 3rd party tools.

• Create reports in SFDC to meet operational requirements including maintaining a standard set of queries/reports to satisfy requirements; validate queries/reports created by others in the organization and assist in the interpretation of data

• Execute Change Management process, including maintaining updated documentation and data dictionary

• Complete regular system audits and preparations for upgrades

• Stay current with new features and functionality to provide technical guidance and feasibility for system enhancements

Who We’re Looking For

• At least 4+ years’ experience administering and configuring SFDC environment with deep knowledge of the declarative (point and click) capabilities or comparable experience as a "Super User" or "Product Owner" of similar Salesforce functionality

• Experience designing and implementing new modules and business processes using the Force.com platform

• Knowledge of established Salesforce.com standards, best practices and platform features

• Salesforce Administrator Certification

• Salesforce Platform Builder Certification preferred

• Expertise building workflows using standard workflow functionality and advanced process automation techniques utilizing Process Builder and Flow

• Expertise with complex formula fields and validation rules

• Experience supporting complex orgs with significant customization

• Demonstrated mastery of Salesforce Data Loader and mass upload processes

• Experience reviewing, configuring and supporting AppExchange apps

• Experience working in Lightning

• Demonstrated expertise leveraging Salesforce debugging functionality and other Dev Console tools

• Experience with Salesforce Experience Sites (formerly called Communities) preferred

Why Invitation Homes

We stand for flexibility, opportunity, and a home that people can make their own. It’s as true for our associates as it is for our residents. Just like we help our residents live freer, we liberate our associates’ careers, too.  Our associates know that at Invitation Homes goals matter, potential is unlocked, and careers thrive. Invitation Homes isn’t just a work place it is a possibility place. Invitation Homes offers the below to each new associate:

• Competitive pay and an annual bonus program for all associates

• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays

• 401k with matching company contributions

• Awesome work environment with casual dress

• Team events and gatherings

• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, and Open Invitation.

Invitation Homes truly is where possibility lives, pour a new foundation here!